We understand that sometimes the unexpected happens. When you have an emergency or crisis and need to arrange for alternative care outside of office hours (9am-5pm), we’re here for you.
When to Access the Emergency After Hours Service
If you have an emergency or crisis that can’t wait until office hours, you can contact our after-hours service on 1800 052 222.
Emergencies can include:
- You become ill and can’t continue caring.
- You are hospitalised.
- There is an illness, death or crisis in your immediate family that prevents you from undertaking your caring role.
- The demands of caring have become too much and you need an immediate break.
- There are no other options for emergency care arrangements.
How to Contact the Emergency After Hours Service
*Charges may apply to calls from mobile phones.
Calls on weekends and public holidays and weekday calls after 5pm and before 9am will automatically transfer to our after hours service.
*NOTE. After 30 September 2019 you will need to access emergency respite through the new Carer Gateway carer support system. Find out more here.
What Happens When You Call the After Hours Service
We have contracted another service provider to provide this service. Your after hours call will automatically be transferred to a worker who will ask the nature of the emergency and try to arrange immediate respite if required. On the following business day, a staff member will contact you to follow up and assist you with any additional respite needs.
If the line is busy when you call, please leave a message and we will contact you as soon as possible.
How To Prepare for an Emergency
We can provide you with a Registered Carer Card for your wallet. The card has a place for you to write your emergency contact person details. We recommend that you have an up-to-date emergency care plan that you carry with you and also give to your emergency contact.
We can also hold a copy of your emergency care plan on file for access during office hours. Download an Australian Government Emergency Plan template.