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Carers ACT Policies

Carers ACT has developed several policies to help carers and the people they care for clearly understand how our support services work and the government rules and regulations around those services.

We have the following policies available. Please call us on 1800 052 222 if you would like to discuss any of these further.


Carers ACT Client Service Policies

Gives you information about the carer support process and how to access our services and supports. Also includes information on referrals, fees, donations, using an advocate, feedback and complaints, health and wellbeing, ceasing service, etc.


Carers ACT – Deakin Cottage Client Handbook

Gives you information about how to make a booking, routines and activities, fees, overnight stays, etc.


Hub Handbook for Carers

Gives you details about our rules and policies of the program, how the Hub runs and how to solve problems.


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